William A. Hance
SCSA, SCNA, RHCT, CCNA, MCSE
503 S Ridley Creek Rd
Media, PA 19063
(610) 892-3878
<bill@billhance.com>

TECHNICAL EXPERIENCE:
Hardware–  SUN Enterprise and Ultra servers. Intel and AMD servers and PCs. Nortel telecomm equipment. Cisco routers and switches. Adtran and Paradyne CSU/DSUs. Nortel VPN. RAS and modem pools. Meridian One phone and voice mail system. Terminal servers. UPS systems.

Operating Systems and Software–  Solaris, Linux, Windows, Cisco IOS, Vax VMS, Mac OS. Apache, IIS, Sendmail, MS Exchange, QuickMail. ARCserve and Seagate backup software. Veritas Volume Manager. McAfee VirusScan and GroupShield. NetFilter/iptables. Nessus Network Security Scanner. Dreamweaver MX.

Networking–  Ethernet, AppleTalk and DECnet. TCP/IP, TL1, PPP, Frame Relay, ISDN, and DSL. Windows networking. DNS, DHCP, NAT, NIS, LDAP, NFS, FTP, HTTP, SMTP/POP/IMAP.


EMPLOYMENT EXPERIENCE:
Unix Administrator    March 1, 2006 – June 15, 2007
Verizon Business, Frazer, PA
Administer ## Sun servers.

Independent Consultant   2003 – 2005
IT consulting. Various IT consulting. Maintain a Linux and Solaris 10 network hosting DNS, WWW, FTP & SMTP.

NMS Systems Administrator
Broadview Networks, Horsham, PA   June 2000 – October 2002
Administered 9 Sun Solaris servers running mission-critical NMS “Network Management Systems” applications. Upgraded hardware, OS, and applications, including Oracle and Sybase databases, and the interfaces with various network elements. Installed and maintained associated client PC softwares, and monitored client-server performance. Created and executed backups of all systems, drives and databases.
                servers:
                ∙ 6x Sun Enterprise 450, 2x StorEDGE A1000,
                ∙ Ultra 60 creator 3D, Ultra 60 elite 3D, Windows NT

                applications:
                ∙ TTI NeTkT (trouble ticketing) w/Sybase DB
                ∙ TTI Netrac (network element monitoring) w/Sybase DB
                ∙ Harris TAC (circuit testing)
                ∙ Granite Xpercom/Xperweb (circuit path inventory) w/Oracle DB
                ∙ Acterna TDC&E (traffic data collection & analysis) w/Oracle 8i & SAS r7
                ∙ Syndesis NetProvision Activator (automated DSL provisioning)
                ∙ Acterna NetAnalyst w/Centest 650S test heads (circuit testing)
                ∙ C*Cure Integrated Security Management System (access/environment monitoring)
                ∙ Cisco Wan Manager (MGX/BPX router administration)
                ∙ network elements included Nortel UE9000, IMAS, DMS500, CAC M13,
                                                                   CopperCom Gateway, ASC Box, Titan 5500.

Senior Network Technician
Taylor Nelson Sofres Intersearch, Horsham, PA   July 1999 – December 1999
Maintained Microsoft Windows NT and Novell NetWare Servers. Rebuilt & Restored MS Exchange Server. Upgraded servers for Y2K. Installed and maintained anti-virus software for NT and NetWare. Maintained DNS, DHCP and WINS. Administered corporate websites using Microsoft IIS and O’Reilly Web Server. Administered backup rotation and archive procedures. Installed Nortel VPN Extranet switch.

                servers:
                ∙ Compaq Intel servers running Microsoft Windows NT
                ∙ ARCserve network backup server, with attached DAT auto-changer

                applications:
                ∙ Microsoft Exchange Server 5.5
                ∙ Microsoft Internet Information Server

System Support Manager
Premier Research Worldwide, Philadelphia, PA   February 1990 – February 1999
Migrated users to a Microsoft NT network from a Macintosh and VAX environment. Administered Microsoft Exchange Server. Maintained Meridian phone and Voice Mail system. Administered server backups, including off-site storage and archives. Negotiated with vendors, saving company significant costs.
                servers:
                ∙ VAX 6310, 4000-200, mVax
                ∙ Apple Macintosh
                ∙ Dell Intel PC servers – Windows NT4

                applications:
                ∙ Exchange Server 5.5
                ∙ QuickMail

Service Technician
Landress Computer Centers, Cinnaminson, NJ   April 1989 – October 1989
Troubleshot and repaired PCs and peripherals. Assembled and tested new equipment, and configured software.

Consultant/Site Monitor/Equipment Installation
University of Delaware, Newark, DE   1984 – 1989
Mainframe printer operator. Consultant in mainframe, Macintosh and PC labs. Installed and maintained PCs, Macintoshes, terminals and printers. Installed 10Base2/10Base5 Ethernet LAN. Configured sound systems, MIDI devices, projectors and computers for faculty demonstrations and lectures.


EDUCATION:
Solaris Certified Security Administrator, Solaris 10 [2007] - WORK IN PROGESS
Solaris Certified Network Administrator, Solaris 10  [2006]
Solaris Certified System Administrator, Solaris 10  [2005]
Red Hat Certified Technician  [2004]
Cisco Certified Network Associate  [2000]
Microsoft Certified System Engineer  1999]
BS Applied Physics, University of Delaware  [1987]


AFFILIATIONS:
Institute of Electrical and Electronics Engineers, Inc. (IEEE), Associate Member


REFERENCES:
Available upon request.